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Changes Counselling
Christians Counselling in the Community
“A very helpful service with approachable and trustworthy staff”


This privacy policy is for this website www.changescounselling.org.uk and served by Changes Counselling and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.www.changescounselling.org.uk

Your Personal Data

Personal Data is information about a client which can allow them to be identified by that data (for example name, e-mail address, home address etc.) Identification could be by the information alone or in conjunction with any other information. The processing of information is governed by the General Data Protection Regulation (GDPR) 25.5.18 and other Parliamentary Acts.

Who Are We?

Changes Counselling is an agency which is located at Gateway Centre, Hammond House, Harringay United Church (Baptist), Green Lanes, Hornsey N8 0RG. It seeks to provide counselling and psychotherapy to its clients. It is staffed by volunteer counsellors, and a management team which reports to a group known as the Board of Reference.

What Data Is Processed?

Name, title, home address, e-mail address, telephone numbers, ethnicity, date of birth, occupation, marital status, dependants, emergency contact, faith history, church attended, GP, previous counselling, physical and mental position, medication, drugs, alcohol consumption, whether a smoker, crises and traumas, support network, presenting problem and details of conversations (notes of each counselling session),

How is the Data Processed?

The data held about clients is processed in the following way: communication by telephone, e-mail, text or letter; in exceptional circumstances communication with a client’s GP

Who is able to view the Data?

Clients’ data is normally only viewed by their counsellor. Under exceptional circumstances (for example as the result of a complaint), a Changes Counselling manager would be able to view data. Other occasions are on receipt of a request from a client; where there is a specific legal requirement to do so; where there is an ethical duty for example to avoid serious harm to client or others; when the counsellor is incapacitated a supervisor or other named person would need to contact client to explain the situation.

How is the Data Held?

Identification of individuals is not possible as each client is coded. Counselling Case Notes and details of personal data such as name, e-mail, telephone, home address etc. will be held by each counsellor securely and confidentially, and on mobile phone, and on computer which are password protected.

Changes Counselling
31st January 2019

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